Crevyro Help Center
How can we help?
Search setup, automations, monthly billing, inbox, leads, privacy and troubleshooting information for Crevyro.
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Use the recommended support route for the kind of question you have.
Choose a guide.
Jump in based on what you are trying to do right now.
I'm new to Crevyro →
Learn the basics, connect a supported Instagram professional account and understand the workspace.
I have a problem →
Troubleshoot common automation and delivery issues before contacting support.
I need help with billing →
Understand monthly plans, payments, access, cancellations and refund requests.
I need help connecting Instagram →
Review the supported connection flow, eligibility and what to check when setup does not complete.
Explore help topics.
Find the part of Crevyro you want to understand.
Basics →
Account setup, the workspace, how Crevyro is structured and where to start.
Automations →
Comments, DMs, Story replies, public reply variations and optional follow-up actions.
Instagram connection →
Supported account connection, permissions and platform-related limitations.
Inbox & leads →
Conversation visibility, manual takeover, lead details and contact management.
Billing & administration →
Monthly plans, payment state, account access, refunds and subscription questions.
Troubleshooting & delivery →
Common reasons a flow may not trigger or a message may not be delivered.
Privacy & data →
How Crevyro handles account data, retention, privacy choices and deletion.
Contact support →
What to include when you need direct help and how to avoid sending sensitive credentials.
Common questions.
Quick answers for issues creators ask about most often.
Why did an automation not send?
Check that the workspace plan and Instagram connection are active, the automation is enabled, the trigger and media scope match, and Meta permits that message. A messaging window or platform restriction can also prevent later follow-ups.
What counts toward the monthly automated-message allowance?
The allowance is intended for outgoing automated Instagram messages successfully sent by the service. Incoming comments, Story replies and DM keywords are triggers and do not count by themselves.
Does Crevyro need my Instagram password?
No. Supported Instagram accounts are connected through Meta's authorisation flow rather than by giving Crevyro an Instagram password.
Why is the “follow before link” condition waiting?
That step depends on the follow status Meta reports for the conversation. The flow continues only after the supported check reports that the person follows the connected account.
How do I request a refund review?
Read the Refund Policy, then email support with the Crevyro account email, payment date, amount, payment reference and a clear explanation. Never send OTPs or full payment credentials.
How do I delete my account or stored data?
Use the Account & data controls in the workspace when available. If you cannot sign in, follow the public Data Deletion instructions and send a verified request by email.
How does Story Mention Auto-Reply work?
When someone mentions or tags your Instagram account in their public or shared Instagram story, Meta sends a story mention webhook. Crevyro detects this event and sends your configured DM response, thank-you message, or exclusive link when the interaction is eligible.
What are Instagram Conversation Starters (Ice Breakers)?
Conversation starters are up to 4 quick-tap questions displayed to new visitors opening your Instagram direct messages for the first time. You can customize the prompts in Crevyro and sync them directly to your Instagram profile with automated answers and tracked links.
How does Crevyro track link clicks without invading visitor privacy?
Crevyro uses privacy-first hashing to count total and unique clicks. It never stores raw IP addresses or personal device fingerprints. Fast HTTP 302 redirects deliver visitors directly to your destination while tracking device categories and referrers.
How does Phone Number Capture work in DM automations?
You can add a phone prompt to your automation flows. When an Instagram user replies with their phone number, Crevyro validates it against international standards and normalizes it to E.164 format (+country code). The verified phone number is saved to the Lead CRM and included in CSV exports.
Helpful resources.
Go deeper when you want to understand the product rather than solve one immediate error.
Still need help?
Email support with the account email, affected Instagram username, approximate time and what you expected Crevyro to do. Do not send passwords, OTPs or access tokens.